IT Services
Comprehensive technology solutions tailored to the needs of our school community.
Network & Connectivity
High-speed, reliable Wi-Fi and wired network infrastructure throughout campus with enterprise-grade security and monitoring.
Hardware Support
Setup, maintenance, and repair of computers, printers, projectors, smartboards, and other classroom technology.
Cybersecurity
Proactive threat monitoring, firewall management, content filtering, and data protection for the entire school network.
Software & Licensing
Management of educational software, Microsoft 365, Google Workspace, and specialized classroom applications.
Website & Email
Management of school websites, email systems, and online platforms to keep communication flowing smoothly.
AV & Smart Classrooms
Installation and support for audio-visual equipment, interactive displays, and smart classroom technology integration.
Service Level Overview
| Priority | Description | Response Time | Resolution Target |
|---|---|---|---|
| Critical | System down / Security breach | 15 minutes | 2 hours |
| High | Service degraded / Multiple users affected | 30 minutes | 4 hours |
| Medium | Single user affected / Workaround available | 2 hours | 1 business day |
| Low | General question / Feature request | 4 hours | 3 business days |